Contact Match Customer Service Helpline | Technical Support
Match.com is an online dating website which is multilingual and works in 25 countries. Their headquarters is in Dallas, Texas. Worldwide office locations to support the company run smoothly out of which some notable regional headquarters are at West Hollywood, San Francisco, Tokyo, Rio De Janeiro and Beijing. This website is owned by IAC (InterActiveCorp) which is a media and Internet Company with more than 150 brands and is spread across 100 countries with its headquarters located in New York City.
The dating website was established by Gary Kremen and Peng T. Ong in 1993. Although it started as an electric classified advertising in newspapers for electrical goods, the online system was later developed by Simon Glinsky with management and marketing expertise. Initially, they targeted consumers for personal services, diverse communities, and technology professionals (of both genders) and the Gay and Lesbian community. It was Fran Maier whose strategy made the website women-friendly so that men would eventually follow the opposite sex.
After various tie-ups and mergers, IAC took control of the website in 1999. The best was yet to come when they merged love@AOL with match.com and MSN in September 2001 which provided a much diverse audience database. 2004 was a memorable year since Guinness book of world records recognized match.com as the largest dating site with more than 42 million subscribers since its launch.
Over the few years, a lot of partners and dating website companies were acquired by match.com to expand globally. In 2010, match.com became an exclusive provider of online dating to yahoo.
Various lawsuits were filed against the company over the years, however, none were proved due to lack of evidence and terms stated on the site.
Features and Specifications
Over 2 decades in the dating industry, match.com has been improvising their website as per user requirements. Various features and specifications have been added and removed, bugs fixed and technical difficulties handled with high resolve rates.
Let’s look at what the dating site has to offer:
- The Trial Account
Use the website free of cost to check all the available options at your disposal.
- Paid Membership Account
Exclusive options available for paid or subscribed members.
- Connection with your match
A matching tool that searches thoroughly to find a perfect match for your profile.
- Viewing and Communication tools
Email, live chat, and customer service are the communication tools available.
- Mobile Support Options (Mobile Application)
User-friendly mobile site and mobile application for your convenience.
- User-friendly Interface
Improvised interface to provide better interaction with the consumers.
- Advanced search features
Search filter option is also available which can make it much easier to find a match much faster.
- Email Filters
Similar to search filters, you can filter your e-mails too.
- Additional Paid Features.
Various additional options exclusively available for paid users only would be MatchPhone, Email Read Notification, Highlighted Profile and First Impressions.
The bigger the website grows, the more the problems they will face. Various mergers and company acquisitions by match.com will definitely pose a threat to security and data privacy. This has to be the major concern after the merger of databases happens.
Every large database website needs to be maintained. So, when the maintenance is ongoing, the site will be unable to access and you will definitely get login errors, page not working and sometimes even forbidden errors too. It’s a common thing and you need not have to worry about it.
I’ll enlist some of the most recurring ones here:
- Login page error
- Unable to access or read e-mails
- Unable to make any changes in the profile
- Unable to send or receive e-mails
- Account Hacked
- Virus-related issues
- Backup and configuration issues
- Account Blocked
- Unable to view images
- Account Lost
- Web page errors
- Partially/not working features
In order to deal with such situations, a technical support should be ready at any given time. Let’s discuss how our team of tech support deals with these situations.
Technical Issues Resolution and how customer service deals with the issues:
- Clearing Cache Cookies:
Most of your problems would be the web browser that you are using. You can clear cache and cookies for every web browser which would clear most of the technical difficulty in login and e-mail issues. Customer service provider will take you through a step by step procedure to clear the cache and cookies on any web browser. They will also advise about the best browsers that are compatible with this website.
- Unable to sign in:
Various reasons for unable to log in would be Email/password entered incorrectly, blocked and refunded, signing in a different country website for mtach.com using your credentials. You’ll need to double check your e-mail and password and even the website, whether is it showing the right country or not.
Still facing issues, you’re most welcome to contact the customer service and the number will vary based on your location too. However, the 1-800 toll-free numbers are available for you to reach out. Once you get in touch with our technical team, they will try to retrieve your account or generate a link which would help you reset the password or recover your account.
- Accept cookies
You’ll need to accept cookies in order to access the full features of the website. By not doing so, you’ll face some features as inaccessible. You can request a step by step mailing out technical support and you’ll receive an email with detailed instructions to get this step done by yourself. If you are still unable to do so, our technical team will remote access your account to set up your browser for optimum use for the dating site.
- Password reset link isn’t working
If you haven’t received any verification email within 24 hours of your request to reset the password, I’d recommend checking your junk or spam folder once. If it’s still not available, you can go ahead and contact the customer service provider who is available 24/7 to assist you to reset the password. Once you reach your technical team, they will reset the password to a default one or provide a link to your e-mail almost immediately to reset your password.
- Photos not appearing
All photos sent from match.com is in HTML format, so you’ll need to check the email provider is not blocking the HTML content. By remote accessing your computer, the technical service provider will make the necessary changes on your system with your permission before taking control of your system. You’ll still have complete control over your system and can request for the remote access to be discontinued at any point in time if you feel uncomfortable.
- Technical difficulties with the site
This again depends on your browser and cookie settings. An outdated browser would cause technical difficulties for some of the available features. You’ll need to upgrade the browser to the latest version and turn on cookies on the same to have optimum access to the site. You’ll be informed via an e-mail if the site is going to be under maintenance since it’s needed to avoid bugs and improvise the website as well as ensure that the database is being restored effectively. By doing this maintenance, you’ll have better user experience and productivity of the site increases.
Customer Service and their role in resolving issues
Customer Service is part and parcel of every business that you can think of. The value of your business can be decided upon the level of customer service provided. With our skilled and experienced customer support team available round the clock, the maximum resolution is provided to every issue that can be resolved over the phone or through just an e-mail or even through live chat option.
Inside look at our technical support team and our methods to resolve your issues
You can contact the technical support team via the customer service number. Once you get connected, the operator will divert your call to our technical support team who will find steps to resolve your issue on their end. The technical support provider will be in contact until the issue is resolved and advice you to avoid the same situation again.
Another noticeable thing here would be that, you need be on the call for hours together for the issue to be resolved. You’ll be contacted if needed, and once the issue is resolved, you will be notified about it. You always have an option to set up a ‘call back’ after the issue is resolved.
Match.com Customer Service Number
The website has a number of features dedicated to the task of supporting their customers. You can resolve the issue with remote assistance available to you at any point in time. If the compliance isn’t met with just the remote assistance, you can reach out to the customer service provided via an e-mail and your issue will be provided with a solution or resolved automatically if the technical error or glitch is from the website itself. You’ll be given a step by step procedure to resolve the issue which will also educate you to deal with the same kind of issue again in the future.
The consumers can always get in touch via phone if you are unable to resolve the issue through other channels. They are available 24/7 and in 8 different languages which will definitely avoid the language barrier. Skillful and trained technicians will be available at your disposal at any time and any location as long as you can contact them.
Various Technical Support Channels
Remote Online Assistance:
This refers to the online chat option that is available on the homepage. You can click on Chat now and a technical support representative will be available instantly to walk you through the steps to solve your issue.
The best way to explain your issue is with a screenshot. You can take a screenshot of the page you are having trouble with, hide any sensitive information on that page and send an e-mail attaching the screenshot. This’ll help us to guide you better to a resolution at a much faster rate. One of the technical service providers will contact you with a solution for your issue.
Resolve with just a phone call
This is the most interactive and easily available option to reach out to our customer service or technical support. Available 24/7 and in 8 different languages to assist you with the issue are our skilled and qualified professionals, who will find a resolution for any kind of glitches you face. Whatever the issue you are facing, don’t hesitate to pick up the phone and call our customer service at any time of the day. They will ensure that your issue will be resolved at the earliest.
Pros vs Cons
At this point in time, we will need to think about the pros and cons of the website. If you are willing to subscribe to Match.com, you will need to know these facts before you do:
After various customer reviews and considering all the facts and features that the website offers, I’ll have to say it’s an excellent dating website with the largest database.
A constantly evolving website is better than a stagnant one, and that is exactly what Match.com is. Various features are added based on user advice and feedbacks which shows that customer satisfaction is their top priority. Advanced search features with filters help discover better opportunities for the consumers.
However, there might be some technical issues that you will be facing if you use this website on a regular basis. But do not worry about that as long as we are here to take care of it. Our team of technical support consists of highly skilled, experienced and ready to help tech staff, that will be at your service at any point in time.
Overall, our team of customer service and technical support is one of a kind with the kind of services it offers. We are just a call away, whenever you face any glitch or need troubleshooting for any issue.
You can get in touch with us via call, e-mail or live chat instantly 24/7, throughout the year. You’ll have a better user experience with us and the opportunities are endless. With the excellent customer service provider for both technical, you have various reasons to give it a try. This may lead a way to meet your soul-mate. Contact Match Customer Service Helpline | Technical Support