Dating websites have a huge number of users and with the big number comes the big responsibility too. You would need to have a sufficient staff of a customer service department to assist and provide resolution to the users’ issues.
You could check the self-help section of the website to find pretty much all the information you need to retrieve your lost account to delete your account permanently. However, in some peculiar cases, you would need to call the customer care to resolve issues.
I’ll explain a few scenarios where it is a necessity to contact the customer service. We try to provide one the best customer service experience to Plenty of fish and its users.
Premium Membership Issues
If you are a paid member of this dating site and you are facing issues such as not able to access all the features available on the site or as promised. You certainly need to contact our customer service. The number of the customer care services change based on your location.
Since we have a global network and the multilingual barrier, we have different customer service sectors to assist this website with its concerns and issues. Don’t hesitate to contact us by using the toll-free number allotted for your location.
Unable to receive Pof password reset email after many times
You are trying to retrieve our lost account but unable to find any success in doing so. You are welcome to contact our customer services. We ensure to provide a fruitful and pleasant customer service experience to the users of Plenty of fish with a proper and timely resolution.
Repeated membership charges after the account is deactivated and need a refund
You are no longer on this website but you are still getting charged for the services which you canceled some time ago. Please do not worry, we will certainly resolve your issue with the help of the staff from Plenty of Fish to provide a resolution from the customer services that we offer.
Not able to delete the account
You no longer wish to continue with us and would want your information to be removed from the site’s database. In this case, I’d recommend reaching us at the pof toll-free number and we will coordinate with the site’s staff to get the issue resolved on your behalf.
If you are facing such an error when you try to delete the account, it can be easily resolved with just a phone call.
Online chat option was unable to resolve your query
We do have an amazing online live chat service provided to the site from our end. If in case, your issue is not resolved over this medium, don’t hesitate to call us with your concern. We would be more than happy to find a solution on behalf of Plenty of Fish for you.
Not every solution can be found on the website or through the chat services we offer to this website. So, you certainly need to contact us through a different medium and that can be through our toll-free number.
Location dependent numbers are available on our website, do holler when you are facing an issue which cannot be resolved by yourself.